Above & Beyond
Ty does an amazing job! He is very thorough and always goes above and beyond for our employees.
Helpful & Patient
I signed up for benefits for my new job with Juan. He was so helpful and patient. When I finished, I felt like I was well-informed and completely understood my benefits. Great Job Juan!
Very Pleasant
I spoke with Lance today and enrolled in my benefits. He was very pleasant, knowledgeable and I really enjoyed speaking with him. As an FYI, I’ve administered benefits for over 25 years and I have expectations of enrollers. It went exactly how it should and I wanted to let you know.
Made Open Enrollment Effortless
The Customer Service Team at AmeriLife has been instrumental in facilitating both our open enrollment process and our benefits management throughout the plan year. They made open enrollment effortless for our HR team by guiding each of our employees through the process. Their number was placed prominently on our benefits guide and portal, and they […]
Willingness to Help
I spoke to Ashley. She not only answered my questions but she did so with a willingness to help. She handled herself professionally and kindly. I am so blessed to have spoken to her.
Incredibly Knowledgeable and Competent
I just wanted to compliment JT on her customer service skills. I called regarding my FSA and she was able to clearly explain my benefit to me and the steps I would need to take to be reimbursed for expenses. She also issued me a new benefit card for future expenses. Finally, she followed up […]
Well Structured and Executed
I have never seen a more thorough, well structured and executed enrollment in my life. It was like night and day they were all over it.
Forever Grateful!
Juan was so patient in explaining the plans. He helped me understand the differences and which ofthe plans is the best fit for our family. Juan really took some stress off of my plate over these holidays. For that I am forever grateful!
Very Successful
Thank you for the support. I think it (open enrollment) was very successful and got many comments on the quality of materials produced including the video.
Patient & Understanding
“My Customer Service Representative, was the most patient and understanding professional assisting me during our call today. Rarely does someone, especially over the phone, beas thorough and engaging to help a client they have never met. My appreciation to Jade and yourcompany for all you do.”
Above and Beyond
I have the unique pleasure of speaking with our employees regarding their benefits daily, and in doing so, I have heard nothing but wonderful things about the customer service department at AmeriLife Benefits. Time and time again, I am hearing the praises of your agency and the way in which they go above and beyond […]
Fantastic
“My experience in talking with Lance today about my benefits was fantastic. Insurance can be confusing, the reason for my call, but Lance cleared up all my confusion. He took the time to explain, in detail, the coverage of my policies. And he did it with patience. I have talked with a lot of agents […]
Courteous and Informative
“I just wanted to thank you again for all your help with my flex spending account! I truly appreciated the kind, efficient manner in which you responded to all my questions. Thank you for being so courteous and informative in our emails and when we spoke on the phone. I hope you know that you make a difference!”
Fantastic!
Customer service was fantastic!! I submitted my paperwork in January after learning that the agency I retired from had changed to Amerilife for dental and vision insurance. Shell was very helpful and assisted so I could keep my appointments that were scheduled. It’s great to speak with a human being.
Successfully Delivered
Our client was rebuilding their benefit strategy to include more offerings, transparency, and employee service. AmeriLife successfully delivered on all fronts in a very compressed timeframe. Their team provided both the strategic and tactical support needed, resulting in an extremely successful open enrollment.
